Privacy policy

SunSecure Tech | Effective Date: March 22, 2026 | www.sun-secure.com.au

1. Our Commitment

SunSecure is committed to protecting your privacy. We collect, use and protect personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What We Collect

We collect only the personal information necessary to provide our cybersecurity and AI productivity services, such as:

• Name, business name, contact details (email, phone)
• Account and access information
• Technical data (IP address, device info, logs)
• Service-related communications and support records

We do not collect sensitive information unless required for a specific service and with your consent.

3. How We Collect It

• Directly from you (forms, emails, calls, bookings)
• Automatically (website cookies, analytics, service logs)
• From third parties (referrals, public directories — where lawful)

4. Why We Use It

• To deliver and improve our services
• To communicate with you (support, alerts, updates)
• To meet legal and regulatory obligations
• For security monitoring and incident response
• (With consent) for marketing updates — you can opt out anytime

5. Who We Share It With

Only with:

• Trusted service providers (under strict confidentiality)
• Regulators or law enforcement when legally required
• Professional advisers (e.g. lawyers) under confidentiality

We do not sell or trade your personal information.

6. Data Security & International Transfers

We use industry-standard security measures (encryption in transit and at rest, access controls, regular monitoring). Some providers may be overseas — we take reasonable steps to ensure equivalent protection.

7. Data Breaches

If a breach is likely to cause serious harm, we will notify you and the OAIC as required by law.

8. Your Rights

You may request access to, correction of, or deletion of your personal information. Contact our Privacy Officer — we will respond within 30 days.

9. Complaints

Contact our Privacy Officer first. If unresolved, escalate to the Office of the Australian Information Commissioner (oaic.gov.au).

10. Contact Privacy Officer

SunSecure

Email: sun@sun-secure.com.au

This policy is reviewed regularly. Continued use of our services after updates constitutes acceptance.

SunSecure Tech | Effective Date: March 2026 | www.sun-secure.com.au

1. About This Policy

SunSecure Tech (“SunSecure”, “we”, “us”, “our”) is a Managed Security Service Provider (MSSP) dedicated to protecting businesses from cyber threats and boosting productivity through AI-driven solutions. We are committed to protecting the privacy of our clients, website visitors, and any individuals whose information we handle in the course of delivering our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information. By accessing our website at www.sun-secure.com.au or engaging our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

•Identity information: full name, job title, company name
•Contact details: email address, phone number, business address
•Account credentials: username, hashed passwords, multi-factor authentication data
•Technical data: IP addresses, device identifiers, browser type, system logs
•Payment information: billing name, address, and masked card details (handled via PCI-DSS compliant payment gateways — we do not store raw card numbers)
•Usage data: service usage logs, support ticket history, AI assistant interaction logs
•Security telemetry: endpoint detection data, threat intelligence data, vulnerability scan results relating to your systems
•Communications: emails, meeting notes, and support correspondence

3. How We Collect Personal Information

We collect personal information through the following channels:

•Directly from you when you contact us, book a consultation, or sign up for our services
•Through our website via contact forms, newsletter sign-ups, and booking tools
•Automatically via cookies, analytics tools, and system logs when you visit our website
•From third-party sources such as referral partners or publicly available business directories
•Through our service delivery, including security monitoring tools deployed on your systems with your consent

4. Why We Collect and Use Personal Information

We use personal information for the following purposes:

•To provide, manage, and improve our cybersecurity and AI productivity services
•To communicate with you about your account, services, security alerts, and updates
•To process payments and manage billing
•To meet our legal and regulatory obligations
•To detect, investigate, and respond to security incidents and cyber threats
•To send you relevant updates, tips, and marketing communications (you may opt out at any time)
•To improve our website, products, and customer experience through analytics
•To fulfil contractual obligations as your Managed Security Service Provider

5. AI Services and Automated Processing

5.1 How AI Tools Handle Your Data

SunSecure offers AI Productivity services including AI Helpdesk Assistants, AI Ticket Triage, and AI Workflow Automation. In delivering these services:

•AI tools may process information you submit through chat interfaces or workflow integrations
•We do not use your business data to train third-party AI models without your explicit consent
•AI-generated outputs are not a substitute for professional legal, financial, or medical advice
•We apply human oversight to AI-assisted processes, particularly for security incident response

5.2 AI Ethics Alignment

Our AI services are built on core principles of human oversight, transparency, fairness, and privacy protection — ensuring responsible and ethical use of AI in all our operations.

6. Disclosure of Personal Information

We may share your personal information with:

•Trusted third-party service providers who assist in delivering our services (e.g. cloud hosting, payment processors, security tooling vendors) — all bound by confidentiality agreements
•Our technology partners and software vendors as required to operate our services
•Regulatory or law enforcement bodies where required by applicable law
•Professional advisers including lawyers and accountants under strict confidentiality

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

7. International Data Transfers

Some of our third-party service providers may be located in different countries. Where personal information is transferred internationally, we take reasonable steps to ensure that the recipient handles it with an equivalent level of protection consistent with applicable privacy laws.

8. Data Security

8.1 Security Measures

As a cybersecurity company, we apply the highest standards of data protection including:

•Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
•Multi-factor authentication (MFA) enforced on all internal systems
•Role-based access controls limiting data access to authorised personnel only
•24/7 security monitoring of our own infrastructure
•Regular vulnerability scanning and penetration testing
•Alignment with internationally recognised cybersecurity frameworks and best practices

8.2 Limitations

Despite these measures, no data transmission over the internet is 100% secure. If you suspect a security issue, please contact us immediately at trials@sun-secure.com.au.

9. Data Breach Notification

In the event of a data breach that is likely to result in harm to affected individuals, we will take prompt action to contain the breach and notify affected parties as required under applicable law.

10. Cookies and Analytics

Our website uses cookies and analytics tools to improve user experience and measure performance. You may disable cookies in your browser settings, although some website functionality may be affected. We use analytics data in aggregate form and do not use it to identify individuals without consent.

11. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, please contact our Privacy Officer at the details below. We will respond within 30 days.

12. Retaining Your Information

We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When information is no longer required, we securely delete or de-identify it in accordance with our data retention policy.

13. Complaints

Step 1 — Contact Us First

If you believe we have not handled your personal information appropriately, please contact our Privacy Officer in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

Step 2 — Escalate if Needed

If you remain dissatisfied after contacting us, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

14. Contact — Privacy

Privacy Officer

SunSecure Tech
Email: trials@sun-secure.com.au
Website: www.sun-secure.com.au/contact